Salesforce Support Engineer

Overview

A professional specialized in the administration and support of Salesforce environments. The main responsibility is to ensure the operational continuity of the platform by resolving user issues, applying configurations, and making sure Salesforce processes run smoothly.

Key Responsibilities

• Provide 1st and 2nd level support to Salesforce end-users.
• Troubleshoot and resolve incidents, escalating when necessary.
• Manage users, roles, permissions, objects, and custom fields.
• Configure and maintain reports, dashboards, workflows, and flows.
• Collaborate with technical and business teams to implement minor enhancements.
• Monitor integrations with other systems and resolve basic errors.
• Document incidents and solutions to optimize future support processes.

Requirements / Skills

Ideal Profile