Incident Manager – QoS MIM

Join to apply for the Incident Manager – QoS MIM role at Amaris Consulting

1 week ago Be among the first 25 applicants

Who are we?

Amaris Consulting is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade – this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines : Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

Recruitment process

Brief Call : Our process typically begins with a brief virtual / phone conversation to get to know you! The objective? Learn about you, understand your motivations, and make sure we have the right job for you!

Interviews (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team : your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris : our culture, our roots, our teams, and your career opportunities!

Case study : Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and so is every role in a company. That is why we have to adapt accordingly, and the process may differ slightly at times. However, please know that we always put ourselves in the candidate's shoes to ensure they have the best possible experience.

Job Description

Take your career to the next level with Amaris Consulting as an Incident Manager – QoS MIM. Be part of an international team, thrive in a global group with a €800M turnover and over 1,000 clients worldwide, and an agile environment. The ideal candidate will have a proven track record in building scalable, high-quality applications and is comfortable working across the entire stack.

What would you need?

• Native / C1 level in French and English.
• Strong transversal IT knowledge across infrastructure, cloud, security, and IT operations.
• Minimum ITIL Foundation certification.
• University degree in IT, Engineering, or related field; Master’s preferred.
• 4 years of experience in IT operations, incident management, or Major Incident Management (MIM) roles.
• Proven ability to communicate clearly with C-Suite executives and high-level stakeholders.
• Strong resilience under stress, multitasking, and ability to process, retain, and share complex information simultaneously via Teams, Outlook, or phone.
• Knowledge of IT regulations (DORA, GDPR, ISO, NIST, BCP, Security) is a plus.
• Tangential experience in audits and project management is beneficial.
• Familiarity with tools : PagerDuty, Azure, AWS, ServiceNow, AVAYA, CISCO, CheckPoint, PALO ALTO, 365, Teams, Outlook, DevOps, JIRA, Confluence, Excel, Power BI.
• Additional languages (Spanish, German, Italian, Portuguese, Arabic) are a plus.

What will you be doing?

Why us?

Join our dynamic team of talented people and discover a world full of growth and opportunity. Here’s what we offer :

Equal Opportunity Employer Statement

Amaris Consulting prides itself on being an equal opportunity employer. We are committed to promoting diversity within the workforce and creating an inclusive work environment. To this end, we welcome applications from all qualified candidates, regardless of gender, sexual orientation, race, ethnicity, creed, age, marital status, disability, or other characteristics.

Seniority Level

Employment Type

Job Function

Industries

Referrals increase your chances of interviewing at Amaris Consulting by 2x

#J-18808-Ljbffr