Senior Solution Engineer London

Senior Solution Engineer (Madrid, London, Warsaw)

Madrid, London, Warsaw

Mangopay is a wallet-based payment infrastructure built specifically for organisations with complex, multi-party fund flows. A pioneer in multi-party payments.

Our solution optimises fund flows on behalf of the organisations we work with using wallets as programmable, composable building blocks.

Mangopay’s regulated platform collects payments, secures transactions and holds funds, splits money between the various parties in the funds flow, and ultimately manages the payout to service providers, sellers, and consumers.

Platforms and fintechs using Mangopay regain control and transparency over multi-party payment flows , generate additional revenue, and improve operational efficiency. They can stay compliant while innovating and scaling.

Our team of 300+ people is spread across offices in Madrid, Paris, Warsaw, Berlin, Luxembourg and London. We're looking for talented individuals to join us in tackling the exciting challenges ahead.

At Mangopay, you’ll be part of a supportive, diverse team committed to building scalable solutions and driving change in the fintech space!

Job Description

As a Senior / Principal / Expert Solution Engineer, you will be responsible for providing technical expertise and support to the prospects. You will work closely with the prospects to understand their payment requirements and recommend solutions that best meet their needs. You will also collaborate with our product and engineering teams to ensure that our payment solutions are up-to-date and aligned with industry standards.

What you'll be doing :

• Be the technical expert on our Products and their implementation / integration into clients’ environments
• Understand client payment requirements and recommend solutions that meet their needs
• Design the best workflows to be integrated to fulfill the prospect’s business use cases
• Work very closely with the prospect to drive the implementation of our product
• Leverage and deploy the implementation toolkit used in-house to automate the integration work
• Identify where the implementation toolkit can evolve and work proactively to improve it
• Work closely with the product and engineering teams to ensure that our payment solutions are up-to-date and aligned with industry standards
• Drive technical and functional workshops offering knowledge and insight to prospects
• Participate in product development and provide feedback on new features and functionalities
• Work to shorten implementation timelines whilst striving for product quality and client satisfaction
• Provide technical support to clients during the implementation and integration of our payment solutions
• Understand and detect market trends, emerging technical needs and future business challenges of our prospects and escalate them to the teams in charge of the roadmap
• Identify any recurring issues, or opportunities for Product or process improvement and report them to the internal teams and product partners
• Be the voice of the customer during internal meetings on the ongoing and forthcoming projects
• Follow up and inform our prospects about new features or future evolutions of our Product
• Cultivate a trusted, long-lasting, and positive client experience

Qualifications :

Additional information

We care about equal employment opportunities, so all qualified applicants will receive equal consideration regardless of their race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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