CRM Business Analyst

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• CRM Business Analyst - 5+ Years experience
• Location : Barcelona, Saint Cugat (onsite work)
• Employment type - Full time
• Excellent business analysis and PM skills coupled with excellent techniques and ideally with some methodology.- Ability to analyze the structure of the business (integration between Marketing, Sales & Customer Services / Post Sales)- BA will perform analytics part- Understanding of Customer Journey & Processes- As-Is / To-Be process mapping- Ability to streamline processes- Strong Documentation Management Experience- Align internal and external stakeholders of the benefits of new technology or strategies / requirements / processes.- Ability to run workshops and training sessions to ensure that everyone is on board and understands the processes involved- At least 3 to 5 years’ experience of working with a CRM system - ideally with MS Dynamics CE- Ability to discover and implement new requirements into future design- Ability to write complete user stories to illustrate the requirements for new feature so that Dev team can understand and estimate the work to be done- Ability to support CRM IT PM to plan development and roll out of new CRM features- Ability to support Product Owner in the agile build and management of the CRM backlog- Ability to support CRM team during testing phase of each release by writing business scenarios in accordance with the relevant business process and solution design- Ability to capture enhancement requirements from the support cases and create user story that can be added to the CRM backlog
• Job Type
• : TemporaryContract length : 6 monthsPay : Up to 30,000.00€ per year

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