B2B SaaS Client Success Manager

Location : Remote — EST working hours

About B2B Rocket

B2B Rocket is an AI-powered sales automation platform that helps B2B companies scale outbound, book qualified meetings, and grow predictable pipeline. We combine intelligent software with managed expertise to deliver real ROI.

Our mission : make outbound a predictable growth engine for every client.

Role Summary

As a VIP Relationship Manager (CSM), you’ll be the primary point of contact for our portfolio of clients. You won’t be running day-to-day campaign execution (that’s the GTM Engineers’ role) — your responsibility is to own the client relationship, ensure they see measurable value, and drive retention, renewals, and upsells.

You’ll lead weekly strategy calls, provide responsive Slack / Intercom support, monitor health metrics daily (NPS, meetings booked, usage), and coordinate with GTM Engineers to keep campaigns delivering. Ultimately, your north star is retention, client happiness, and expansion.

What You’ll Do

Client Relationship & Communication

• Lead weekly strategy / review calls with assigned accounts.
• Provide responsive day-to-day support via Slack Connect and Intercom.
• Act as the trusted advisor and executive POC for VIP accounts.
• Ensure proactive communication : share weekly performance summaries, experiments, and campaign insights.

Retention & Renewals

Strategic Oversight

Feedback & Insights

Requirements

Preferred Skills

Why Join Us