KAM (Key Accounts Manager) A&H

Overview

Join us as a Key Accounts Manager A&H (Accidents & Health business) Spain to play an influential role in driving sales growth. Where you can make an impact : KAM A&H Spain

Focus on nurturing relationships with key clients in Spain and support their business needs. A structured approach to account management, by handling current sponsor activity and new opportunities. Onboard and takeover business won by Partnerships, communication plan with clients, sponsor relationships as well as campaign management, both digital and telemarketing. In addition to managing existing relationships, this role includes responsibility for supporting new sales (Partnerships) – actively meeting and building connections with potential partners whenever is needed.

As a Key Account Manager you will report to the Head of Digital & Direct Marketing for Iberia and collaborate with the broader Iberia team to deliver seamless customer experiences and maintain high levels of client satisfaction.

Job Responsibilities

• Client Management : Act as the primary point of contact for key clients, managing relationships and ensuring client satisfaction. Analyze, track and execute digital marketing and direct marketing campaigns. Oversee reporting and perform all tasks related to campaign management, both internal and external.
• Sales & Account Development : Identify opportunities to grow existing relationships, develop growth plans, meet with partners, identify their needs, and use these insights in sales pitches. Implement and manage digital & telemarketing acquisition campaigns with current and new sponsors. Prepare marketing material for client communication. Participate in the execution of Partnerships & DDM acquisition plans and budget drivers.
• Client Retention : Focus on persistency and retaining clients, identifying opportunities for growth within existing accounts. Participate in the Telemarketing Revamp Plan and related DDM strategy to improve portfolio persistency and growth. Monitor and act on all aspects related to the P&L of accounts.
• Operational Excellence : Manage vendor interactions (fulfillment, digital marketing agencies, digital developers, call centers, etc.). Work with development teams to set up or adapt sales platforms for sponsors or campaigns. Manage telemarketing providers and digital partners; ensure campaign targets are met. Renewals and contract updates to ensure seamless delivery of services.
• Problem-Solving & Risk : Take ownership of client challenges, resolve them in a timely and professional manner, and comply with key regulatory and risk management responsibilities by implementing AIG underwriting policies, practices, and procedures.
• Collaboration : Work with internal teams to meet client needs, maintain high service levels, and stay aligned with industry practices, pricing, and cross-functional initiatives.
• Measurement & Reporting : Produce accurate and timely management information for senior management and sponsors; perform market research projects; participate in product development or enhancement processes.

What you’ll need to succeed

About the company

We are an Equal Opportunity Employer. AIG is committed to providing equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. We value diversity and inclusion as critical to our future and mission.

We are a global leader in insurance solutions with a broad network and a culture that supports collaboration, learning and development. We encourage applications from candidates who are excited to contribute to a creative and inclusive workplace.

What we offer

Total Rewards Program with comprehensive benefits focused on health, wellbeing and financial security, professional development and work-life balance. We encourage in-person collaboration and value team-oriented culture.

How to apply

Ready to prove your potential? We would love to hear from you. If you require a reasonable accommodation, please contact

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