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Front Office Manager

Front Office Manager

The Social Hub GroupMadrid, Comunidad de Madrid, España
Hace 12 horas
Descripción del trabajo

Overview

Your Mission Should You Choose To Accept : Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our Madrid hotel. You\'ll oversee all front-of-house areas, such as reception, coworking and our unique food & drink outlets.

As our Rooms Division Manager, you\'re always open and available with a friendly smile — for your team or to meet every need of the TSH community. You ensure the team provides the highest level of service, always delivering on what sets TSH apart : the guest experience. You maintain a clean, safe and inclusive working environment, and you meet all financial goals for sales and expenses.

What You’ll Do

You\'ll be responsible for three core corners of the hotel, each equally important :

Operations

  • You\'ll coordinate the daily operations of the hotel with your teams, as well as other internal & external departments (e.g. Housekeeping and Engineering).
  • You support the management teams across all departments within the hotel.
  • You always strive for quality and know our product offering like no other.
  • You can point our guests to the best places to shop, eat, drink, club or any other request they might have, so they can experience the best the city has to offer.

Management & Leadership

  • You offer support and work with the Front of House and housekeeping teams in all aspects of running the hotel.
  • You\'ll run daily operational meetings with your teams to ensure everything is going smoothly.
  • You\'ll work together with the Brand & Marketing Manager and the Connector to build & maintain the TSH community.
  • You make sure all shifts are covered by planning and communicating the team\'s roster in time.
  • You\'re a true, inspirational people leader. You lead by example and know exactly how to move and motivate your team and always have an open-door policy for your team members.
  • Performance

  • You\'re always looking for opportunities to generate revenue, while providing added value to our guests.
  • You\'re responsible for assisting the hotel manager by keeping costs in line within your departmental budget.
  • You manage daily revenue targets and drive commitment within the team to achieve the best possible monthly results.
  • You\'ll manage running costs, from sales to guest supplies and any other operational related costs.
  • You\'ll monitor daily performance, including points of sale, room revenues & quality.
  • Who You Are

  • You have at least 3 years of management experience (preferably some years in a hotel environment).
  • You are all about solutions and connecting the right people.
  • You are a true problem-solver and are not afraid to make decisions in the moment.
  • You are courteous, professional and ready with a smile for team members, guests and random strangers alike.
  • You deal with stressful situations in a stress-free manner and bring calm and a sense of “I\'ve got this” to every situation.
  • You\'re a team player and work hard to inspire and guide your team members to excellence.
  • You have exceptional Spanish and English communication skills; all other languages are very welcome!
  • You\'re hard working, responsible and have a “let\’s do this!” mentality.
  • You build, lead and inspire motivated, happy teams.
  • You\'re legally allowed to work in Spain.
  • What We Offer

  • The opportunity to work at a dynamic, multi-national company. Not just another hotel — we\'re a game changing innovator, challenging every convention and defining the future.
  • The chance to learn and grow in your role with potential for future growth.
  • Awesome discounts in all our properties in Europe for you and your friends and family.
  • A wonderful workplace to call home, with events, fun colleagues and a comprehensive salary / benefits package.
  • Our culture embraces hybrid hospitality across the board — from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people regardless of nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

    Equal Opportunity Statement

    The Social Hub is an equal opportunity employer. We are committed to a diverse and inclusive workplace and encourage applications from people of all backgrounds.

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