Operations Manager Iberia - Treat Design Center

Operations Manager Iberia - Treat Design Center

Department : Operations

Employment Type : Full Time

Location : EMEA-Spain

Description

We are seeking an experienced Service Operations Manager to lead our Iberia Treat Design Center within the Treatment Planning and Service Organization. This is a high-impact leadership role focused on delivering world-class customer support operations, driving operational excellence, and ensuring exceptional customer satisfaction across the Iberian region.

Role expectations

• Leadership & Strategy : Lead and inspire the Treatment Planning Service team, ensuring alignment with European and global Treat Site strategies to deliver best-in-class service to our doctors.
• Operational Excellence : Oversee day-to-day service delivery across multiple customer segments, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently met.
• Team Management : Effectively manage and develop a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Cross-Functional Collaboration : Partner with Sales, Marketing, Clinical, Product, and Engineering teams to enhance the customer experience and evolve our service model.
• Process Optimization : Design and implement scalable, digital-first support workflows that adapt to a rapidly changing environment.
• Customer Engagement : Build strong relationships with key customers, acting as a trusted advisor and managing escalations with professionalism and urgency.
• Data-Driven Insights : Analyze operational data to identify trends, risks, and opportunities for service improvement.
• Compliance & Quality : Ensure adherence to internal quality standards and relevant industry regulations.
• Financial Stewardship : Lead annual budgeting, resource planning, and capacity forecasting for the service organization.

What we're looking for

Complementary skills

#J-18808-Ljbffr