Operations & Client Services Manager

Join Our Team at Solturo Solutions!

Position : Operations & Client Services Manager - Gerente de Operaciones y Servicio al Cliente

Location : Soho, Málaga

Position Type : Full-Time, 2 : 15 pm-10 : 15 pm (Málaga time)

Salary : 30K-35K Euro / yearly

Languages Required : English, Other languages are a plus!

Reports To : President

Position Overview

As the Operations & Client Services Manager , you will oversee the daily office operations, manage client and caregiver coordination, and consolidate caregivers timesheets.

This role is ideal for someone organized, analytical, and people-oriented, with a strong ability to manage multiple functions that keep both office and care operations running efficiently.

You are expected to bring administrative and management experience, we will train on our business and regulations!

Key Responsibilities

Manage and oversee the daily operations of the home care office, ensuring compliance with all regulatory requirements according to USA regulations - Preferred, but not required!

Lead a team of 5 members focusing on providing excellent customer service.

Oversee end to end caregiver and client relationship from onboarding to offboarding aiming long lasting relationships.

Liaison between the sales team, your team of care coordinators, and the USA team.

Responsible for the process of collecting and verifying caregiver timesheets to be prepared for billing.

Bill invoices weekly for payment from our insurance providers!

Manage all billing processes on HHAExchange and ensure timely submission of claims.- Training Provided!

Ensure received payments match with our invoices.

Prepare and submit billing and payment reports weekly.

Manage budgets and financial reports, ensuring fiscal responsibility and profitability according to U.S regulations. Training Provided!

Handle sensitive financial and personal information with discretion and professionalism.

Oversee staff training and development to ensure a knowledgeable and skilled workforce.

Travel to the USA when needed (2 trips per year).

Skills & Qualifications

Bachelor’s degree in Business Administration , Accounting , Healthcare Management , or related field.

10+ years experience in business administration and Management.

Strong organizational, communication, and multitasking abilities.

Strong experience and knowledge of different systems and system management.

High attention to detail, confidentiality, and time management.

English required . Other languages are a plus!

Why Join Our Team?

Office located in Málaga’s Soho district , 1 block from Alameda Principal.

A collaborative and multicultural work environment.

Growth opportunities in both administrative and operations management.

Direct collaboration with the U.S. home care operations team.

A Positive Work Environment : We actively foster a culture of support, respect, and mutual growth. Expect a team that champions collaboration and celebrates success.

Commitment to Inclusion : Our success is built on a diverse, multicultural team . We strictly adhere to non-discrimination policies and ensure an equitable, inclusive workplace where everyone can thrive. Your unique perspective is not just welcome—it's essential.

Impactful Work : You'll be part of a team ensuring seamless operations, compliance, and client satisfaction across multiple offices, enabling high-quality home care services.

About Solturo

Solturo Solutions is a business enablement and strategy company dedicated to helping organizations grow through innovation, technology, and financial efficiency by genuinely caring about what we do.

We collaborate closely with our U.S. home care partner to provide essential administrative, coordination, and billing support. This is work with real impact, carried out by a multicultural team that ensures seamless operations, compliance, and client satisfaction across multiple offices.

If you're a professional who's serious about their work, brings a great attitude, and wants to be part of a place with a vibrant culture, you've found your home.

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