Guest Experience Manager

As a seasoned hospitality professional, you will play a pivotal role in ensuring exceptional guest experiences at our upscale hotel. The ideal candidate will possess a strong background in front-desk operations, with a proven track record of delivering top-notch service to discerning guests.

Key Responsibilities Include :

• Act as the primary point of contact for all guests, prioritizing VIPs, loyalty program members, and groups.
• Respond to escalated guest concerns with poise and professionalism, providing timely resolutions that meet or exceed expectations.
• Maintain the physical appearance and ambiance of the concierge lounge, loyalty spaces, and conference rooms, upholding the highest standards of cleanliness and aesthetics.
• Coordinate personalized services for guests, including transportation and restaurant reservations, tailoring each experience to their unique preferences.
• Lead by example, demonstrating a calm and composed demeanor in all situations, while treating every guest and team member with respect and dignity.

Key Qualifications :