Senior Account Manager

E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue , we’re on a mission to change that.

We help brands by democratizing best-in-class operations : scaling faster while delivering a five-star customer experience.

Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, Scuffers and Cabaïa . With 110+ employees across Paris, Madrid, and London , our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe , we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener .

Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way.

About the role

As a Senior Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success.

Responsibilities

• Establish, nurture, and expand strong relationships with executives and decision-makers at major merchants.
• Proactively support and advise stakeholders across all levels in their strategic and operational use of Bigblue.
• Act as a trusted advisor, challenging and guiding merchants to unlock growth opportunities and maximize value.
• Serve as the voice of our key accounts internally, influencing product and service evolution to meet their strategic needs.
• Grow hand-in-hand : contribute to our merchant’s strategic development and identify metrics that drive growth.
• Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment.
• Identify new opportunities and upsell.
• Champion customer excellence : study positive and negative merchant feedback trends, establish improvement plans and manage expectations.
• Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue.
• Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes).

Requirements

Bonus points

Why join Bigblue

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.

Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.

#J-18808-Ljbffr