Customer Service Specialist

Company Description

Syngenta Seeds, a leading developer and producer of Field Crops, -Vegetable, - and Flower Seeds, is part of Syngenta Group. We bring farmers more vigorous, stronger, resistant plants, including innovative hybrid varieties and biotech crops.

Job Description

Join Syngenta as a Customer Service Specialist , where you will play a crucial role in supporting our vegetable seed sales by ensuring the seamless execution of processes from order placement to invoicing.Your role will be pivotal in driving customer satisfaction and supporting our commercial objectives.

Key Responsibilities :

• Process sales orders received via email and phone, ensuring accuracy and compliance.
• Issue invoices, returns, credit and debit notes, and handle invoice cancellations.
• Maintain and update customer master data, ensuring data integrity.
• Register and follow up on customer complaints, providing timely resolutions.
• Provide critical information to internal sales team.
• Open and follow up on tickets for any potential issues.
• Participate in and support departmental projects.

Critical Success Factors & Challenges

Qualifications

Knowledge, Skills & Experience :

Critical Experience

Critical Knowledge

Technical, Professional and Personal Capabilities

The role demands meticulous attention to detail and a high degree of conscientiousness. You will handle a significant volume of work and need to be a quick learner, as full proficiency typically requires completing a full annual cycle. You will need to be adaptable and ready to integrate quickly.

Additional Information

Equal Opportunity

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion, or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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