Especialista en Soporte Técnico Remoto - CustomerService

We are a leading company in the global pool & wellness industry

Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has long-standing experience in developing innovative products and services in the global residential and commercial pool market.

Fluidra has a clear mission : to create the perfect pool and wellness experience responsibly .

Fluidra operates in more than 47 countries through its subsidiaries. We have more than 135 sales branches and more than 35 production centers around the world, in addition to strategically distributed logistics hubs that support our production and distribution centers.

Our team is comprised of more than 7,000 employees motivated and skilled employees from over 45 countries .

Your responsibilities :

PRE-VENTA :

• Ofrecer a los clientes internos (área comercial, contact center etc.) y externos soporte técnico remoto de producto a fin de ayudar a la venta del mismo, resolviendo cuestiones relativas a sus características, idoneidad, uso, mantenimiento etc.
• Estudios técnicos : Confección de presupuestos, diseño de proyectos y documentación asociada.

POST-VENTA :

FORMACIÓN :

CONTACT CENTER :

Soporte técnico a las llamadas derivadas del equipo de Contact Center (Técnicas) ofreciendo información técnica de productos, referencias para recambios, fichas técnicas de producto y otras consultas.

TESTING :

Test de productos lanzados al mercado.

Informe de conclusiones de producto.

Análisis de posibles incidencias y soluciones.

To succeed in this role, you’ll need a positive attitude and the following :

At Fluidra, we are committed to both the professional and personal development of our employees. Thanks to our highly qualified team of experts we are able to fulfill our main mission : To create the perfect Pool and Wellness experience responsibly.