IT Service Expert

Job Overview We are seeking a seasoned IT service expert to manage our international client portfolio, acting as the primary point of contact and ensuring exceptional service delivery.

Develop and execute strategies for delivering top-notch IT services to clients worldwide.

Serve as the main liaison, guaranteeing seamless communication and excellent service outcomes.

Maintain strict adherence to SLAs, driving continuous improvement initiatives.

Collaborate with technical and commercial teams to design tailored solutions meeting client needs.

Analyze performance metrics and produce actionable reports to optimize service quality.

Key Qualifications The ideal candidate will possess :

A proven track record in IT service management, with expertise in software development and strong problem-solving skills.

Fluent bilingual / C2 level English language proficiency, with the ability to communicate effectively with international clients.

Superb client-facing and interpersonal skills, with a customer-centric mindset.

Previous experience in IT consultancy environments is highly desirable.

Requirements The successful candidate will have :

A strong technical background, with knowledge of software development principles.

Excellent analytical and reporting skills, with the ability to interpret data and drive business decisions.

A customer-focused approach, with a passion for delivering high-quality services that exceed client expectations.

This role offers a unique opportunity to join our team and contribute to the success of our international client base. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply.

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