Senior Business Analyst

Overview Are you passionate about collaborating with business teams and stakeholders to analyze, improve, and automate processes? Do you thrive in a dynamic environment where your expertise shapes the quality culture and enhances product reliability? If so, join us as a Senior Business Analyst and play a vital role in our mission. Be a part of our team and help us deliver innovative solutions that make a real impact.

At SkyCell, we're on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions are designed to ensure the safe and secure delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do. We're a fast-growing, purpose-driven scale-up where you'll make an impact, feel empowered, and thrive in a diverse, innovative environment.

Why SkyCell?

Purpose-Driven Work : Make a real difference by contributing to a more sustainable future in global logistics and healthcare

Innovation at Heart : Work with cutting-edge technology and be at the forefront of supply chain innovation

Stronger Together : Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way

Growth Opportunities : We believe in investing in our people - continuous learning and development are key pillars of SkyCell

Award-Winning Culture : Join a workplace recognized for its commitment to excellence with a ‘Great Place to Work' award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being

What You'll Do Collaborate with business teams and stakeholders to analyse, improve, and automate company processes

Elicit, gather, and document requirements, translating them into clear functional specifications

Develop and maintain user stories, use cases, process flows, and activity diagrams to ensure shared understanding

Assess the business impact of technical decisions and verify alignment with strategic goals

Collaborate with the team and stakeholders to shape the product roadmap and prioritize features

Provide guidance and clarification to development teams throughout the delivery lifecycle

Support quality assurance efforts by reviewing test cases and assisting with validation

Contribute to testing strategies for automation and non-functional requirements

Act as a triage expert for incoming requests, bugs, and improvement opportunities

Resolve technical issues and remove cross-functional blockers as they arise

Manage projects with defined milestones and deliverables, ensuring progress and risks are communicated effectively

Create documentation and training materials for end users to support new functionality adoption

Requirements What You'll Bring Bachelor's degree in Computer Science, Information Technology, Business, or related field; or equivalent experience

5+ years of experience in Business Analysis, Product Analysis, or a related role, ideally at a senior level

Demonstrated ability to gather, document, and translate requirements into actionable deliverables

Proven experience working closely with technical teams and understanding system-level impacts, with a solid understanding of integrations, APIs, and data flows

Strong problem-solving and troubleshooting skills, with the ability to manage complex cross-functional dependencies

Hands-on experience facilitating workshops, interviews, and stakeholder sessions

Familiarity with Agile / Scrum methodologies and backlog management tools (e.g., Jira, Confluence). Experience with product ownership or product strategy is a plus

Excellent communication and presentation skills, with the ability to articulate complex issues to both technical and non-technical audiences

Knowledge of process modeling techniques (e.g., BPMN, UML). Ability to define KPIs and measure product or project impact is a plus

Detail-oriented with a strong commitment to accuracy and quality

Professional certifications, such as CBAP, PMI-PBA, CSPO, or their equivalent, are an advantage

Benefits What's In It For You? Flexibility & Balance : Flexible working hours and work-life balance allow you to tailor work to fit your life

Recognition & Growth : Opportunities for career advancement in a company that values your contributions

Remote role with opportunities for ad hoc face-to-face interactions to inspire collaboration amongst a globally diverse team

Company-wide Events : Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program

Generous Maternity & Paternity Leave : Support for new parents with competitive maternity and paternity leave

Annual Leave &