IT Solutions Specialist

Overview

We are seeking a highly skilled IT Associate to join our team.

The successful candidate will be part of the central IT department and will be responsible for :

Developing, implementing, and maintaining IT systems and infrastructure (CRM, ERP, Document Management Center)

Locally developing IT systems and other technical projects

Providing training on hardware functionalities, software applications, and IT security

Offering technical support for IT systems to users and reporting incidents / requests to the central service desk

Purchasing IT equipment (hardware, network, mobile, system applications)

Setting up and updating local IT procedures according to company policies and standards

Assisting in the preparation of operational reports

We require a candidate with :

A high level of energy and drive to make a difference

Experience in similar positions

Proficiency in MS Office applications and good understanding of CRM / ERP (Dynamics 365 Business Central) systems

Excellent English language skills and good communication skills

Key Responsibilities

System Development and Maintenance

Maintain and develop IT systems and infrastructure to ensure seamless operations

Implement and test new system upgrades and patches

User Support and Training

Provide expert technical guidance to end-users on hardware and software applications

Conduct regular training sessions to enhance user proficiency

Procurement and Inventory Management

Purchase and manage IT equipment and supplies to ensure optimal performance

Monitor inventory levels and perform routine audits

Quality Assurance and Compliance

Ensure all IT systems and processes meet established quality and compliance standards

Identify and implement process improvements to enhance efficiency

Operational Reporting and Analytics

Prepare and analyze operational reports to inform business decisions

Develop and maintain dashboards to track key performance indicators

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