Especialista en Soporte Técnico Remoto - CustomerService

We are a leading company in the global pool & wellness industry.

Fluidra, a multinational group listed on the Spanish Stock Exchange, is the global leader in the pool and wellness industry. Founded in 1969, Fluidra has extensive experience in developing innovative products and services for the residential and commercial pool markets worldwide.

Our mission is to create the perfect pool and wellness experience responsibly.

Fluidra operates in over 47 countries, with more than 135 sales branches and over 35 production centers globally, supported by strategically located logistics hubs.

Our team consists of more than 7,000 motivated and skilled employees from over 45 countries.

Your responsibilities :

PRE-VENTA :

• Provide remote technical support to internal (sales, contact center) and external clients to assist in product sales, addressing questions related to features, suitability, usage, and maintenance.
• Prepare technical studies, including budgets, project designs, and associated documentation.

POST-VENTA :

FORMACIÓN :

CONTACT CENTER :

Provide technical support for calls from the Contact Center, offering product information, spare parts references, technical datasheets, and other inquiries.

TESTING :

Test new products launched to the market, report conclusions, analyze potential issues, and propose solutions.

Qualifications :

At Fluidra, we are committed to the professional and personal development of our employees. Our highly qualified team enables us to fulfill our main mission : to create the perfect Pool and Wellness experience responsibly.

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