Information Technology Specialist

Job Summary :

The IT Desktop Support Specialist is responsible for providing technical support and assistance to end-users regarding hardware, software, and network-related issues. This role involves troubleshooting desktop environments, installing and maintaining software / hardware, and ensuring a high level of customer satisfaction in a fast-paced IT environment.

Key Responsibilities :

• Provide first and second-level technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Respond to help desk tickets, phone calls, emails, and in-person requests in a timely and professional manner.
• Install, configure, and maintain operating systems, software applications, and security tools.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and user accounts.
• Support remote users using remote desktop tools (e.G., TeamViewer, RDP, VPN, etc.).
• Maintain inventory of hardware, software, and IT supplies.
• Set up and deploy new workstations and equipment for new hires or department changes.
• Ensure proper documentation of issues, solutions, and procedures in the help desk system.
• Collaborate with other IT team members and escalate complex issues as necessary.
• Follow company policies and procedures, including IT security and data privacy standards.
• Participate in IT projects such as system upgrades, migrations, and rollouts.

Required Qualifications :

Preferred Qualifications (Optional) :