Product Service Change Manager

Product Service Change Manager

Are you passionate about driving product service excellence and continuous improvement in a global environment? Join our Product Service team and help us shape customer-centric, sustainable, and cost-effective service concepts that deliver high quality and performance worldwide.

Key Responsibilities

• Lead and support small to mid-size product service improvement and product change projects, following internal processes (e.g., SOP-121, SOP-70).
• Coordinate the timely implementation of product service changes to ensure seamless customer experience and operational continuity.
• Create, update, and maintain work instructions, SOPs, and operating documentation aligned with quality standards.
• Assist with visual documentation, including capturing and editing images of parts, products, and processes for manuals and guides.
• Collaborate with cross-functional teams including Quality, Regulatory, Operations, R&D, Marketing, and Sales to align service processes.
• Act as a responsible task owner for Non-Conformance (NC) and Corrective and Preventive Actions (CAPA) in line with relevant SOPs.
• Support the development of service monitoring tools, dashboards, and reports (e.g., IRIS) to track performance and drive improvements.
• Analyze service diagnostics data, identify trends, and propose effective corrective actions to enhance service performance.

Your Profile

We kindly ask candidates to attach their CV in English.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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