Technical Support Specialist Afternoon Shift

About Keonn

Keonn is a manufacturer of RFID hardware and software products for different sectors, like retail, healthcare, libraries, industry, and logistics.

We provide RFID systems mainly for the retail and healthcare sectors, as well as RFID UHF components, like antennas, multiplexers, and readers for any industry.

Keonn’s team is comprised of experienced engineers and PhDs with deep knowledge in fields like radiofrequency, antennas, electronics, firmware, and cloud-based software.

Job position

Customer Support Specialist

The Technical Support Specialist is responsible for delivering exceptional support to customers by handling inquiries, resolving issues, and providing product or service information. The main goal is to ensure a high level of customer satisfaction and contribute to customer retention and loyalty.

This work will be carried out during the afternoon shift.

Main tasks

• Respond to customer inquiries via phone, email, live chat in a timely and professional manner.
• Troubleshoot customer issues and provide accurate, efficient solutions.
• Escalate complex cases to relevant departments when necessary.
• Log and track support tickets, ensuring proper documentation of interactions.
• Gather customer feedback and share insights to improve services and processes.
• Stay informed about company products, services, policies, and promotions.
• Meet or exceed key performance indicators (KPIs), such as response time, first contact resolution rate, and customer satisfaction scores.

We expect

We offer