Customer Relationship Manager (CRM) - Relocation to CY

Customer Relationship Manager (CRM) - Relocation to CY

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We are looking for experienced CRM Managers and CRM Executives to join our growing team at different seniority levels — from CRM Manager to CRM Head . This is a unique opportunity to influence customer engagement strategy on a global scale and build best-in-class CRM processes across multiple products.

All the roles are on-site in Limassol.

Key Responsibilities :

• Define, implement, and continuously optimize CRM strategy across all communication channels (Email, SMS, push notifications, in-app, and onsite messaging)
• Own the customer lifecycle, ensuring effective onboarding, engagement, retention, reactivation, and churn prevention
• Plan, execute, and evaluate CRM campaigns with a strong focus on personalization, segmentation, and measurable impact on ROI
• Collaborate with cross-functional teams (content, design, product, analytics) to ensure campaigns are creative, data-driven, and aligned with business objectives
• Monitor, analyze, and report on CRM KPIs such as CLV, retention, conversion, and churn; translate insights into actionable improvements
• Ensure compliance with data privacy regulations and responsible gaming practices
• Depending on seniority : CRM Manager – execute and optimize campaigns within the defined strategy, Lead CRM – take ownership of strategy development, testing new mechanics, and mentoring team members, Head of CRM – define global CRM vision, manage budgets and tools, build and lead a high-performing CRM team

Requirements :

Equal Employment Opportunity : Medier Agency is an equal opportunities employer and welcomes applications from all qualified candidates.

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