Customer Success Manager (Fluent Portuguese, Spanish and good English)

Customer Success Manager (Fluent Portuguese, Spanish and good English)

About Us At Seequent, we help organisations to understand the underground, giving the confidence to make better decisions faster.We build world-leading technology that is at the forefront of Earth sciences, transforming the way our customers work. Every day we help them develop critical mineral resources more sustainably, design and build better infrastructure, source renewable energy, and reduce their impact on the environment.We operate in 145+ countries while proudly maintaining headquarters in New Zealand.

Role

The Customer Success Manager is responsible for developing customer relationships that promote product our solution usage, retention and loyalty. Their job is to work closely with a number of allocated customers (50+), in a regular and proactive cadence, to ensure they are satisfied with the product and services they have received and to immediately improve upon any areas of dissatisfaction.

Will be responsible for on-boarding and training new accounts in the use of the solution or product, addressing any concerns or issues they might have from a usability, how to use perspective and working to proactively ensure growth in and retention of the account.

Will liaise with each account monthly / quarterly / adhoc; by analysing their usage data beforehand to furnish insights, will proactively engage the customer to discuss their usage, use cases, any possible upgrades or additional options, recent campaigns, training needs, support questions etc. Serving as advocates for accounts, educating them on products, and maintaining lasting relationships, driving retention, upsell and cross sell.

The central role of Customer success is to ensure the customer is content and is deriving maximum value from the product or solution and their expectations are being met or exceeded.

Please note that this role can be either based in Spain or Portugal and only candidates residing in these countries already will be considered (candidates who don't live in Spain or Portugal will unfortunately be rejected).

Duties and responsibilities position

Product Knowledge :

• Becoming proficient as a generalist user across the most used and appropriate Seequent product range for accounts.
• Learning from the customer how, what, where and why they are using our products or competitive products and the problems that they are attempting to solve, then feed that information back to the appropriate teams within the business.
• Developing and share product expertise and knowledge, to provide advisory support to customers, colleagues, and peers, enabling them to be successful in meeting their objectives.
• Demonstrating effective communication and interaction skills.
• Demonstrating the ability to build rapport and relationships with a variety of end users, Directors, Heads, engaging at various levels.
• Driving usage and usability of the solution within the account.
• Maintaining a cadence of communicating with customers about their usage trends, sentiment, and finding opportunities for deeper engagement.
• Encouraging feedback from customers and build a reputation as being responsive, professional, knowledgeable, and accountable.

Support :

Relationship building :

Teamworking :

Marketing and Business :

Qualifications

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Our Commitment to Equity, Diversity, and Inclusion At Seequent, we champion the uniqueness of each individual. Our commitment to inclusiveness, equity, and accessibility is fundamental to who we are. If you require accommodation during our recruitment process, please let our Talent Acquisition team know. We are here to ensure a fair opportunity for all.Research underscores that some individuals, especially women and underrepresented groups, may hesitate to apply for roles if they don't meet every requirement. Please don't count yourself out if you don’t tick every box. We are committed to hiring a diverse team and encourage individuals of all background and abilities to apply. Thank you for considering us as your potential employer; we're excited to see what you can bring to our team! Benefits of being a Seequenteer and why you’ll love being on our team. We aspire to be pioneers of positive change in the way organisations work with the underground. We work collaboratively, stay curious, make change happen and have a global impact. We bring our authentic selves to work and are enthusiastic about what we do. Plus, you can expect great benefits; these benefits are unique to each location Seequent resides in. Please ask your Talent Acquisition Specialist.If this posting gets you excited about joining Seequent please apply now!For more information about everything Seequent, please visit Seequent.com.

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