Service Implementation Specialist

We are looking for a Service Implementation Specialist to join our team. This entry-level position is crucial for the successful service delivery. You will be responsible for setting up detection rules and performing validations within the Red Points platform ensuring comprehensive coverage against digital infringements. This role is highly operational and focused on precision and technical setup.

Key Operational Responsibilities

• Platform Configuration : Set up and maintain automated detection profiles within the Red Points platform based on specific client needs and brand assets (e.g. trademarks copyrights).
• Detection Execution : Run detection scans and campaigns to identify potential infringements across the Internet.
• Validation & Triage : Meticulously validate the quality and accuracy of the initial detection results (hits) ensuring only legitimate infringements are flagged for the Enforcement team.
• Process Handoff : Ensure a smooth and accurate transition of the validated infringement data to the Enforcement and Customer teams.
• KPI Achievement : Consistently meet performance metrics.

Essential Qualifications

Highly Desirable Background (The Edge)

What we offer

We are an equal-opportunity employer and value diversity at our company. We encourage all applicants regardless of race religion or belief (if any) color nationality ethnic or national origin gender gender identity pregnancy and maternity sexual orientation age marital and civil partnership status or disability status.

If you think this is the right move for you and you match the description just apply! Well get in touch with you!

Remote Work : No

Employment Type : Full-time

Key Skills : Employee Orientation,Dayforce,Human Capital Management,Visio,Business Process Modeling,Process Mapping,Ceridian,Smartsheet,Salesforce,Peoplesoft,Project Management,Microsoft Project

Experience : years

Vacancy : 1

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