Consultant, Implementation

Who We Are :

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results.

Consultant within the Implementation team are responsible for activating and configuring Emburse software for new clients and existing clients purchasing professional services. These activities include : consultation to determine the best configurations for the client’s business needs and long-term usage of the software; configuring the software through the user interface; configuring the software through back-end databases, scripts and via software tools; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders

throughout the process.

What you will do :

• Responsible for implementing large and enterprise market clients
• Provide excellent customer service to clients by phone, email and via web
• Become proficient with the product and translate client requirements to capabilities of the software
• Acquire technical product knowledge through training, self-directed research and testing, and internal consultation
• Participate in implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings
• Consult with clients on best practices for the implementation and use of Emburse products to meet their business requirements
• Configure the product to meet the needs and requirements of the client, according to the scope of the project
• Provide regular status updates on project deliverables and milestones through defined processes
• Balance multiple concurrent projects within set workload expectations
• Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process
• Participate as needed in the process surrounding technical escalations to development, which may include documentation, testing, progress tracking, and communication to internal and client-side stakeholders

What we are looking for :

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

their finance operations.

world challenges.

supports your success.

for businesses everywhere.

Shape your future & find what’s next at Emburse.

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.

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