Technical Support Analyst

UST is looking for the very Top Talent…and we would be delighted if you were to join our family

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are looking for a

Technical Support Analyst , working close to one of our main clients in banking sector.

Main tasks and accountabilities will be :

Technical Level 0 and 1 support of the global client's platform both onsite and remote.

Reception, prioritization, investigation, escalation and resolution of incidents.

Critical s monitoring.

Rising and follow up of continuous improvement plans for batch and online.

Continuous collaboration with second-level teams and suppliers.

Monitoring of metrics in order to improve and detect their deterioration.

Communication with users being the only communication link with Business at times.

Knowledge of monitoring applications

Experience in ITIL framework

Management and resolution of incidents and requests through Service Now

What UST expects from you?

1-3 years of experience in relevant fields.

Degree in Computer Science

Technical knowledge on the configuration and structure of client's platforms,

Technical knowledge of incident flows and product production start-up.

Indispensable basic knowledge of wholesale banking and financial products.

Experience with Control-M and PowerShell

Guards availability

Ability to provide remote support (different geographies)

English level (B2)

Desired Skills :

Knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, etc.

Work location

Hybrid Málaga. 3 days a week in the office.

Work schedule

Business Hours.

What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days

Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).

`Retribución Flexible´ Program : (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

UST Club Platform discounts and gym Access discounts

If you would like to know more, do not hesitate to apply and we'll get in touch to fill you in details. We are waiting for you

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.