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Semi Senior Technical Support Analyst

Semi Senior Technical Support Analyst

Talan GroupMálaga, Andalucía, España
Hace más de 30 días
Descripción del trabajo

Talan is an international advisory group on innovation and transformation through technology, with 5000 employees, and a turnover of 600M€.

We offer our customers a continuum of services to support you at each key stage of your organization's transformation, with 4 main activities :

  • CONSULTING in management and innovation : supporting business, managerial, cultural, and technological transformations.
  • DATA & TECHNOLOGY to implement major transformation projects.
  • CLOUD & APPLICATION SERVICES to build or integrate software solutions.
  • SERVICE CENTERS of EXCELLENCE to support the latter through technology, innovation, agility, sustainability of skills and cost optimization.

Talan accelerates it's clients' transformation through innovation and technology. By understanding their challenges, with our support, innovation, technology and data, we enable them to be more efficient and resilient.

We believe that only a human oriented-practice of technology will make the new digital age an era of progress for all. Together let's commit!

Job Description

As a Technical Support Analyst your tasks and goals will include

  • Technical Level 0 and 1 support on the client´splatform both onsite and remote.
  • Reception, prioritization, investigation, escalation and resolution of incidents.
  • Critical Alerts monitoring.
  • Rising and follow up of continuous improvement plans for batch and online.
  • Continuous collaboration with second-level teams and suppliers.
  • Monitoring of metrics in order to improve and detect their deterioration.
  • Communication with users being the only communication link with Business at times.
  • Knowledge of monitoring applications
  • Experience in ITIL framework
  • Management and resolution of incidents and requests through Service Now.

    • Qualifications

    EDUCATION

  • Degree in Computer Science

    • SKILLS & KNOWLEDGE

  • Technical knowledge on the configuration and structure on the client´splatforms,
  • Technical knowledge of incident flows and product production start-up.

    • Knowledge :

  • Indispensable basic knowledge of wholesale banking and financial products.
  • Desirable knowledge of Python, Elastic Search, Openshit, Appian, API Connect, Oracle, MySQL, PowerBI, …etc.

    • Other :

  • Work under stressful situations
  • Teamwork
  • Adaptation to change
  • Travel availability
  • Ability to provide remote support (different geographies)
  • With initiative, communication skills
  • Results oriented

    • Additional Information

    What do we offer you?

  • Full-time contract.
  • Smart Office Pack so that you can work comfortably from home.
  • Training and career development.
  • Benefits and perks such as private medical insurance, life insurance, lunch and travel cards as part of the flexible remuneration package.
  • Possibility to be part of a multicultural team and work on international projects.
  • Possibility to manage work-permits.

    • If you are passionate about development & tech, we want to meet you!

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    Senior Technical Analyst • Málaga, Andalucía, España