Product Support Specialist

Overview

At Thoropass, we are revolutionizing the compliance and audit industry by integrating cutting-edge AI technology with expert human insight. Our team is dedicated to delivering exceptional customer experiences and high-quality outcomes. We’re driven by our mission to build a world that’s safer for consumers and ensuring compliance is never a blocker to innovation. By bringing together remarkably talented individuals, we’re looking to help the industry see compliance as an advantage. Join us as we collaborate to establish our platform as the world's leading choice for compliance and audit solutions.

Our Values

These are the behaviors and skills we look for in our people. Living by these values ensures we are building a team that can grow together and deliver the best possible outcomes for each other and our customers.

• Take thoughtful risk : We solve for today while being considerate of tomorrow—creatively leveraging our tools and abilities to hit ambitious goals.
• Be curious, ask, and learn : We always seek to better understand our industry and our customers. We don’t shy away from mistakes—using every bit of data to learn and iterate.
• Win together : Compliance is a team sport. We proactively engage with one another and check our egos at the door in search of the best ideas.
• Move the needle : Our goals are lofty for a reason. We set clear expectations, give direct feedback, and challenge ourselves to close the gap between those goals and results.

What We Do

Thoropass is transforming the landscape of security compliance and audits. As the only all-in-one platform that combines compliance automation software with a tech-enabled audit firm and pentest services, we offer a modern approach to information security compliance and audit. Our AI-powered solutions, such as First Pass AI, are designed to streamline compliance and accelerate audits for frameworks like SOC, PCI, ISO, HITRUST, HIPAA, and more. Thousands of companies trust Thoropass for high-quality audit and assessment services, delighting in a truly differentiated experience.

Founded in 2019 and headquartered in New York, Thoropass has rapidly expanded with $97M in funding from top investors including J.P. Morgan, PayPal Ventures, Fin Capital, Centana, Canapi, and Bain Capital. We operate as a virtual, global company with a presence in over 18 countries. With substantial growth in both customers and revenue, we are strategically positioned for continued expansion in 2025 and beyond.

About the Role

We are looking for a Product Support specialist to join our team remotely. You’ll be the FPOC for our EMEA region, working autonomously 4-5hrs ahead of the US Product Support team. You will provide enterprise-level assistance to our customers, customer success managers and compliance experts. You should be able to diagnose and troubleshoot issues & workflows in the UI and backend databases, escalating out of scope areas to our engineering teams. Ultimately, you will be a person our customers, engineering and support team trusts. They will rely on you to provide timely and accurate solutions to their technical problems.

Within 30 days :

Within 60 Days :

Within 90 Days :

What You'll Do

Skillsets / Requirements

Bonus Points

Compensation

Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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