Professional AV Product Specialist

Company Overview

Laia is a Spanish cutting-edge company based in Madrid (San Sebastián de los Reyes,) specializing in innovative products that enhance audiovisual communication and professional productions. We pioneered groundbreaking technologies such as the first Windows-based videoconferencing terminal and the first USB 4K PTZ camera. Our mission is to harness technology while delivering outstanding customer service.

Job Description

As a Product Specialist, you will provide essential technical support for product development, taking responsibility for identifying, developing, and managing LAIA products to support both existing and new business models. Working closely with our product development team and commercial departments, you will help ensure our products meet high-quality standards and deliver value to our customers.

Key Responsibilities

• Build and maintain strong customer relationships; conduct product demonstrations for clients, staff, and stakeholders to communicate product benefits effectively.
• Support the development of new products and analyze and document the product development process.
• Identify customer needs and market trends, leveraging insights to support product improvements and business growth.
• Collaborate with Commercial and Marketing teams to develop strategies for product positioning and market expansion.
• Support the development and documentation of new products, analyzing performance and refining features based on customer feedback.
• Lead internal and external product audits to maintain quality and compliance standards.
• Quickly address customer issues by providing expert support for product-related inquiries, ensuring high satisfaction and loyalty.
• Organize and conduct training sessions, as well as meetings with customers, to reinforce product knowledge and usage.

Requirements & Qualifications

What We Offer

If you're passionate about AV and ready to contribute to an innovative company, we’d love to hear from you!