Customer Service Agent - Agent

U. is a family company dedicated to the commercialization and distribution of essential oils and aromatic chemicals. The headquarters of our company are located in El Prat de Llobregat (Barcelona) and has large facilities with more than 19,000 m2 distributed in offices, laboratory and warehouse. We have a global presence in the 5 continents. Reporting to the Customer Service Manager, you will ensure Lluch's service level by acting as a liaison between the organization and the assigned customer portfolio in accordance with the company's commercial and development strategies.

Customer representative in the organization : intermediary service between customers and other departments of the company.

Providing a high level of service by answering customer queries via e-mail and telephone

Creation of commercial offers in the system according to customer requirements

Receipt, management and registration of sales orders in SAP : creation, confirmation, tracking and stock updates within the order until shipment

Stock control : analysis and control of incoming stock in the warehouse giving the correct date and allocation in the open orders

Support and resolution of customer complaints, incidents and returns.

Maintain and update customer database in SAP.

And technical documentation (TDS, SDS, COA, Halal, Kosher...).

Comply with both general and position-specific policies and procedures, as well as ensure the completion of all tasks within scope to facilitate the achievement of company objectives.

Advanced knowledge of the Office package

Knowledge of SAP

Spanish : Bilingual

English : Advanced

Second European language (French, German or Italian) at an advanced level, preferable