Spanish Speaking Customer Service for Online Travel Department

Join Patrique Mercier Recruitment JP as a Spanish-speaking Customer Service Representative for our dynamic Online Travel Department! This exciting role is perfect for individuals who have a passion for travel and exceptional customer service skills. You will assist Spanish-speaking clients with their inquiries regarding travel bookings, provide information about destinations, and resolve any issues they may encounter during their journey. If you are enthusiastic, customer-focused, and ready to help others explore the world, this position is tailored for you!

Responsibilities

• Provide top-notch customer support to Spanish-speaking clients via phone, email, and chat.
• Assist customers with their travel inquiries, bookings, and modifications in a timely manner.
• Maintain an in-depth knowledge of travel products, services, and destinations offered by the company.
• Document all customer interactions in the CRM system and ensure accurate record-keeping.
• Collaborate with the travel team to ensure a seamless customer experience and implement best practices.
• Participate in training sessions to stay informed about new offers, products, and travel policies.
• Gather customer feedback and provide insights to improve service delivery and product offerings.

Requirements

Benefits