Spanish Speaking Customer Support for Online Travel Agency

Patrique Mercier Recruitment FR is dedicated to connecting talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for an Online Travel Agency. This role is ideal for individuals who are passionate about travel and excel in customer service, providing support to Spanish-speaking clients as they plan and book their journeys.

Responsibilities

• Provide exceptional customer support to Spanish-speaking clients regarding travel bookings, itineraries, and travel policies through phone, email, and chat.
• Assist customers with inquiries, changes, cancellations, and provide relevant travel information.
• Handle complaints and ensure timely resolutions to enhance customer satisfaction.
• Efficiently document customer interactions and ensure accurate follow-up on issues.
• Collaborate with internal teams and travel partners to ensure a seamless experience for clients.
• Educate customers about available travel options and unique promotions to enhance their experience.
• Gather customer feedback to contribute to service improvements and operational enhancements.

Requirements

Benefits