Salesforce CRM Business Analyst

2-month contract (extension likely)| Start : ASAP | Onsite 3 day a week | Part time (20 hours p / w)

The role focuses on requirements elicitation and analysis, process modeling, and stakeholder communication to drive project alignment and efficiency. The Business Analyst will also support risk management, maintain comprehensive documentation, and contribute to continuous improvement initiatives.

Key Responsibilities & Deliverables :

Requirements Elicitation : Collaborate with the business stakeholders to elicit, document, and validate business requirements. Ensure requirements are clear, complete, and aligned.

Requirement Analysis : Analyze and prioritize together with the product owner the business requirements, assess their feasibility, and provide recommendations for solutions or process improvements in alignment with the Solution Architect.

Process Modeling : Create visual representations of current and future processes using appropriate tools and techniques. Identify areas for optimization and efficiency gains.

Stakeholder Communication : Facilitate effective communication between IATA Business division, project teams, and technical teams both internal and external. Ensure all stakeholders have a clear understanding of the requirements throughout the lifecycle of the project.

Solution Design : Collaborate with Solution and Domain Architect, as well as Designers and Development Team to translate business requirements into functional specifications, mock-ups, or prototypes.

Risk Assessment : Identify and flag to the Project Manager any project risks, assess their potential impact, and work on risk mitigation strategies to minimize negative outcomes together with the PM.

Documentation : Create and maintain comprehensive documentation, including requirement documents, backlogs, and any other relevant materials or templates.

Continuous Improvement : Monitor and evaluate the effectiveness of implemented solutions. Identify opportunities for process improvement and recommend enhancements.

Required Skills & Competencies :

Bachelor's degree in business administration, information technology, or a related field (Master's degree preferred).

Proven experience as a Business Analyst to translate business requirements for technical needs.

Ability to manage concurring projects, deliverables and priorities without putting the timeline or quality at risk.

Experience with process modeling and data analysis tools.

Knowledge of Agile software project management methodologies, SDLC and Atlassian tools (Confluence and Jira).

Knowledge of design or wireframing tools (Figma, Axure or similar)

BA Certificates is nice to have.

Contract Details : Start Date : ASAP

Contract Length : Initially until 31st December and then expected to extend until at least end of January

Day Rate : Dependent on experience

Location : Hybrid 3 days per week in Madrid office