IT Support / EUC Engineer / L1 Field Service Engineer - Barcelona, Catalonia

Job Description :

Job Title : IT Support / EUC Engineer / L1 Field Service Engineer - Barcelona, Catalonia

Job Type Onsite

Client Location : Job Requirements :

The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits.

❖ Technologies : Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products –Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN / WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities.

❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management)

Technical Skills :

• 7 to 8 years experience providing end-user support for PC desktop and application software and installing, upgrading, troubleshooting and repairing personal computers in a network environment.
• Solid knowledge of Windows (version 10 preferred)
• Full Microsoft Office Suite and Operating Systems : Win7 and Win10. Word, Excel, Skype, Outlook Calendar, scheduling and SharePoint
• Hands-on hardware troubleshooting experience
• Ability to read and understand technical manuals, procedural documentation and OEM guides
• Knowledge of Active Directory for computer configuration e.g., WebSM
• Good understanding of Skype, VPN and mobile device support
• Knowledge of IMAC, SLA's and Asset management, ITIL
• General understanding of network infrastructure of DNS, Proxy servers and firewalls
• Basic knowledge of LAN / WAN setups and concepts
• Knowledge of software distribution, patching and imaging technologies desirable