Customer Support Engineer

Do you want to bring your energy to the Arteche Group?💫

We are looking for a professional to join us as a Customer Support Engineer. In this position, you will play a key role in ensuring quality and reliability in supply, internal processes, and equipment performance by coordinating, implementing, and supervising the necessary activities to guarantee product compliance and continuous improvement. The Customer Support Engineer will report to the Quality Plant Manager within the Excellence area. This position is based at AHIT in Vitoria-Gasteiz.

We are a technology company at the forefront of the electrical sector, pioneering innovation within a culture built on closeness, trust, perseverance, and commitment — our core values. Our purpose is to ensure universal access to clean, efficient, and high-quality energy. Do you share our energy?

🎯 Key Responsabilities :

• Lead root cause analysis (RCA) for defective equipment and prepare or oversee technical reports related to customer claims.
• Drive investigations to diagnose equipment failure modes and actively initiate, lead, and contribute to continuous improvement initiatives.
• Supervise and validate repair processes , ensuring timely and effective resolution of customer claims.
• Maintain accurate records of all customer claim information in compliance with internal procedures and guidelines.
• Support incoming inspection activities , ensuring quality standards are met for all received equipment and components.Supervisar y validar el proceso de reparación, garantizando la correcta resolución de las reclamaciones de clientes.

🌍 Requirements :

University degree (higher or intermediate level) with a technical background (e.g., engineering, electrical, physics, chemistry, or similar)

5 to 10 years of experience in a similar position

Advance English

🚀Soft Skills :

Teamwork

Analytical and synthesis skills

Self-discipline

Decision-making ability

Proactivity

Empathy

Adaptability to change

Results orientation

Stress management

Ability to work under pressure

Customer orientation

🤝 What we offer?

Permanent contract.

Flexible working hours and additional benefits to support work-life balance.

Competitive salary based on the candidate’s experience.

Continuous learning and professional development opportunities.

Innovative tools and resources to support your work.

A collaborative and positive team environment — we are a diverse team committed to what we do and how we do it.

Integration into a dynamic innovation ecosystem , where daily challenges are tackled in an international work setting...

If you want to be part of a prestigious brand with a strong international presence, demonstrate teamwork skills, the ability to drive projects forward, and adaptability to change — don’t hesitate, we’re waiting for you!" 💥