Sales Operations Specialist & Analyst

Overview

Sales Operations Specialist & Analyst

Department : Strategic Partnerships

Employment Type : Full Time

Location : Barcelona

Reporting To : Bryan Porter

Compensation : €45,000 - €55,000 / year

Description

AirHelp is the world’s leading advocate for air passenger rights, helping millions of travelers each year claim what they’re owed. With our travel insurance products now live, we’re scaling their reach and impact worldwide.

We’re looking for a Sales Operations Specialist & Analyst who doesn’t just run processes - but builds them to scale. In this role, you’ll be the engine behind AirHelp’s global B2B partnerships.

Responsibilities

• Own the sales operations framework, CRM ecosystem, and performance analytics.
• Translate data into strategy and give leadership the insights to make faster, smarter decisions.
• Design processes that win - enabling our teams to acquire, retain, and grow partnerships across global markets.
• Design, implement, and continuously improve workflows that make it easier for the Partnerships team to move fast and close better deals.
• Keep the sales pipeline accurate and actionable with clear stage definitions and reliable forecasting.
• Use AI process-mining and automation tools to identify bottlenecks, recommend improvements, and streamline operations.
• Partner with leadership to align processes with growth priorities.
• Fully own and optimise the CRM (Salesforce, HubSpot, or equivalent), ensuring clean, trustworthy data and high adoption.
• Manage configuration, automation, and reporting so the CRM is a productivity hub, not a chore.
• Lead user onboarding, permissions, and training to help the team get maximum value from the tools.
• Deliver clear, actionable reports on sales performance, pipeline health, and partner engagement.
• Analyse deal cycles, conversion rates, and win / loss trends - incorporating natural language BI and NLP analysis to surface insights from both structured and unstructured data.
• Provide data-driven insights to guide strategic decisions and negotiations.
• Keep partner records, contracts, and performance metrics accurate and easy to access.
• Support smooth partner onboarding with the right processes and materials in place.
• Prepare partnership performance reviews and account planning resources.

What you’ll achieve in your first 12 months

Audit and document current sales processes, pipeline definitions, and improve CRM usage across the B2B Partnerships team.

Achieve 95% CRM data completeness for active opportunities (contact details, stage, value, close date).

Establish and roll out a quarterly pipeline review process for the Partnerships team.

Maintain 95%+ CRM data quality across all active opportunities and partner accounts.

What sets you apart

Why AirHelp

Here, your work will not only drive commercial success but also redefine how millions of travelers experience protection, care, and peace of mind.

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