Service Design Strategist

Senior Service Designer Job Description

We are seeking a highly skilled Senior Service Designer to join our team. As a key member of our design team, you will be responsible for developing and implementing end-to-end service experiences across digital and physical touchpoints.

Key Responsibilities :

• Create customer journey maps, service blueprints, and experience frameworks that meet business objectives.
• Conduct qualitative and quantitative research to uncover user needs and pain points, and translate insights into strategic opportunities and service improvements.
• Collaborate with product, tech, marketing, and business teams to align design with goals and drive business results.
• Promote inclusive design, accessibility, and design thinking across the organization.

Requirements :

What We Offer :