Client Optimization Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION : Purpose of Role

The role sits in the Distribution Processes & Optimization area, and its core objectives are to manage the end-to-end processes of the high priority value initiatives, in line with business outcomes and value proposition; and the optimization of our clients & suppliers, guaranteeing the highest performance.

The profile should have the capacity to manage, in a very precise manner, the optimization actions and initiatives defined, as well as having analytical and comprehensive business skills to be able to support in the optimization of our partners, with the main objective of generating additional volumes for the company.

The role must be able to adapt to the new needs of the area, covering the management of the current initiatives and processes, but also new global projects, such as Campaigns 2.0.; and supporting, when needed, in new processes to be defined related to mapping optimization of our clients.

The candidate must work closely with different stakeholders within the company (Sales & Sourcing, Central Frameworks, Sales & Sourcing CoE, Planning & Performance, rest of the teams inside the Commercial Optimization area, etc.) as well as external stakeholders such as top clients and partners.

Skills

• Data analysis and problem-solving skills.
• Commercially focused and proactive, with strong attention to detail.
• Additional expertise in hotel portfolio, accommodation set-ups, and product display with the clients.
• Knowledge about Microsoft Excel and Power Point required (Salesforce, Tableau, Microsoft Access, ThinkCell and Hotelbeds in-house systems is a plus).
• Ability to collaborate across multiple areas and stakeholders to achieve a common business objective.
• Flexible, must be comfortable working in a fast paced and constantly changing environment
• Strong focus on driving results

Experience

Key Challenges

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world ́s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work :