Account Manager

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HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. We have an amazing team! Our people, Team HBX Group, are the heart of the company, encouraged to ‘move fast, dream big and make a difference’ every day. We believe that it is tech + data + people that truly set us apart, alongside our ‘global approach, local touch’ mentality. Headquartered in Palma, Mallorca, we employ around 3,500 people worldwide.

Job Description As the face of Hotelbeds to our suppliers, you will develop strong relationships with our suppliers for a defined portfolio of hotels within a specific geographic area.

Responsibilities Lead the contracting process with our clients in both B2B and B2C environments, focusing on signing the most competitive rates for Hotelbeds.

Negotiate contract renewal conditions such as rates, inventory, offers, release periods, marketing contributions, overrides, and cancellation policies.

Monitor the performance of each hotel, working closely with the Yield Manager to ensure competitiveness and availability.

Act as the primary face-to-face contact for accommodation supplier vendors and maintain excellent relationships.

Support the resolution of major supplier or client complaints, negotiating suitable solutions to maintain good service and positive relationships.

Ensure suppliers understand Hotelbeds' value proposition and marketing tools to optimize each hotel's income.

Qualifications To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required :

Excellent analytical skills

Strong negotiation and relationship-building skills

Ability to work independently with discretionary judgment

Proficiency in computer skills, especially Excel

Experience working with upper management

Good communication and presentation skills

Determination and a proactive attitude

Proven track record of obtaining results

Excellent knowledge of the destination and local suppliers, with at least two years of experience in the area

Education and Experience High School Diploma or GED required

Minimum associate’s degree and / or 2-3 years related experience, or equivalent combination of education and experience

Language Skills Ability to read and understand instructions, correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information to individuals and groups

Join a company undergoing significant transformation to become the world’s leading travel services provider. We seek motivated individuals ready to embrace this exciting journey.

We offer an attractive benefits package and opportunities to work :

In an innovative, engaging, multicultural environment

Building strong, lasting relationships globally

Developing your career locally or internationally in our global locations

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