IT Support Engineer

Overview

First / second line IT support for company internal users and contractors.

Responsibilities

• Installing, configuring, and troubleshooting user laptops, workstations, printers, mobile devices, and other office IT equipment
• Configuring, administering, and updating Windows, MAC, and Linux operating systems on user devices.
• Managing user device environment using user device management tools.
• Creating and managing user accounts in OKTA, AD, Azure AD, o365, and other systems.
• Physical network-related tasks (patching, device installation, ports assignment).
• Server and network equipment installation and maintenance, cable patching in data centers and server rooms.
• Keeping an inventory of IT purchases and assets - creating / updating inventory records, assigning equipment to users, auditing inventory, and performing decommissioning.
• Working closely with the facility and security teams to resolve security issues.
• Constant development and improvements of local IT infrastructure.
• Installation and configuration as per solution designs and architecture and following system change requests for office and DC IT infrastructure and computer hardware
• Accounts management.
• Providing IT assets management according to internal procedures.
• Providing service / system operations and regular / ad-hoc maintenance to ensure fulfillment of service availability and security requirements.
• Providing accurate service / system metrics data and reporting on service / system availability, capacity, and security.
• Timely issues resolution, escalation to third-party suppliers, and problem analysis and resolution.
• Provisioning system updates and deployments according to respective internal procedures.
• User request fulfillment according to established SLAs.
• Performing other duties, as asked by the manager, which are related to this position or IT infrastructure.

Qualifications

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