Altassian Expert En Jira Service Managemente (Proyecto Temporal - Hibrido) M / F

Overview

Global Workplace Technical Service Manager – Endpoint Management, Avolta Madrid, Community of Madrid, Spain.

Join to apply for the Global Workplace Technical Service Manager – Endpoint Management role at Avolta.

Purpose of the Role

As Workplace Technical Service Manager – Endpoint Management, you are highly experienced in the Hybrid Microsoft Endpoint ecosystem of on‑prem infrastructure, cloud‑based services, and various endpoint configurations including OS, Corporate Applications, Azure AD, 365 & Endpoint Management suites. You will translate end‑users\ ' needs and business demandsinto clear global technical design, policy, improvements, and issue resolution. You will maintain high levels of communication to work with all levels of the global business.

The Workplace Technical Service Manager – Endpoint Management leads and supports our technology & vendor teams to ensure optimal IT system performance and end‑user satisfaction. You will be autonomous and detail‑oriented, able to manage suppliers, budgets, and resources with a mature level of interdependent leadership and an understanding of user‑centric IT infrastructure services. You will oversee area budgets and join IT company strategy & roadmap discussions, collaborating with the broader IT organization. A mix of skills, experience, personal attributes, and a drive to succeed are expected.

Responsibilities

• Operational Governance & Service Management :
• Manage, represent and lead the Endpoint service
• Ensure suitable and optimal operational day‑to‑day governance with suppliers, resources, and team members
• Provide weekly and monthly service reports on performance, incidents, changes, etc.
• Define the services\ ' technical and strategic blueprint and deliver the needed milestones
• Ensure ITIL compliance by adhering to and helping improve processes such as problem management, continuous improvement, knowledge management, change management and service management in general terms
• Build and deliver within budget

Technical Implementation & Management

What We Are Looking For Technical Expertise

Seniority level

Employment type

Job function

#J-18808-Ljbffr