Service Business Manager Spain

Overview

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best : improve the world around us. Information about Agilent is available at .

Role description

As our new Service Delivery Manager, you will be leading a technical service team based in one of the Spanish districts and manage all aspects of our service delivery to ensure maximum client experience. This involves intentional investment in developing the team talents, meeting / exceeding our revenue / margin targets for the region and delivering against customer expectations for onsite delivery of service.

Responsibilities

• Lead the team and establish a structured approach to self and employee development, investing time in enabling employee development that meets individual aspirations and those of Agilent.
• Accompany Service Engineers on joint customer visits to gain development areas insights, provide specific coaching and establish the right caring attitude with each team member.
• Ensure maximum revenue generation by partnering with our different sales teams.
• Manage costs and resources effectively to drive profitable growth with a focus on margin improvement and optimizing overall costs and efficiency.
• Consider cross-functional visits to top customers in the assigned district and act as an ambassador of the One Agilent collaboration culture.
• Deliver against customer expectations for onsite delivery with priority towards contractual and warranty customers.
• As a member of the SOUTH (Italy & Spain) Staff, you will lead a Sub-Regional program and will also have development and networking opportunities within the wider EMEA Organization through strategic partnerships and projects.

Location and travel

This role won’t be head-office based, and you will be working remotely combined with travel to meet team members and customers on site in your area of responsibility (a company car will be available to you). For this position the preferred area is Barcelona.

Qualifications

We are looking for a motivated individual with the following background :

On a personal level, you are a natural and empathetic leader, a real strategic thinker, and always customer focused. By sharing your vision, you are able to inspire your team to perform. You have great interpersonal, communication and collaboration skills to interact and work with cross-functional teams. While being flexible and adaptable, you have strong planning and organizational skills.

We offer

Additional Details

This job has a full-time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at : Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required : 35% of the Time

Shift : No End Date

Job Function : Services & Support

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