Service Business Manager Spain

Overview Join to apply for the Service Business Manager Spain role at Agilent Technologies .

As our new Service Delivery Manager , you will be leading a technical service team based in one of the Spanish districts and manage all aspects of our service delivery to ensure maximum client experience. This involves developing the team, meeting / exceeding revenue / margin targets for the region, and delivering against customer expectations for onsite service.

Responsibilities Lead the team and establish a structured approach to self and employee development, enabling growth that aligns with individual aspirations and Agilent goals.

Accompany Service Engineers on joint customer visits to identify development areas, provide coaching, and foster a caring attitude with each team member.

Ensure maximum revenue generation by partnering with our sales teams.

Manage costs and resources to drive profitable growth with a focus on margin improvement and overall cost efficiency.

Engage in cross-functional visits to top customers in the assigned district and act as an ambassador of the One Agilent collaboration culture.

Deliver against customer expectations for onsite delivery, prioritizing contractual and warranty customers.

As a member of the SOUTH (Italy & Spain) Staff, lead a Sub-Regional program with development and networking opportunities within the wider EMEA Organization through partnerships and projects.

Note : This role is not head-office based; you will work remotely with travel to meet team members and customers on site in your area. A company car is available. Preferred area : Barcelona.

Qualifications University Degree, ideally in a Life Science field (Chemistry, Biochemistry, Pharma, Biotechnology, Biology, etc.).

Significant people management experience.

Knowledge of laboratory environments and workflows.

Experience managing a client service / support team; familiarity with ISO Quality environment is preferable.

Full proficiency in Spanish and fluency in English.

Personal attributes : natural and empathetic leader, strategic thinker, customer-focused. Ability to inspire teams, strong interpersonal, communication, and collaboration skills; flexible, adaptable, with solid planning and organizational skills.

What We Offer Opportunity to make a significant impact in a world-class company and develop your skills.

Collaborative, growth-oriented, inclusive environment with integrity, sharing and trust.

Career development opportunities in an international company.

Competitive compensation and benefits package, including Work-Life-Balance programs, company pension, yearly bonus, private health care, stock purchase plan, and more.

Details Full-time role with option to work remotely.

Travel : approximately 35% of the time.

Shift : Day

Location : Spain (preferred Barcelona)

Job Function : Services & Support

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