Innovation Project Specialist

Smowltech is on a mission to build trust in digital learning. So will enable people to access quality education 100% online and as a consequence access to new opportunities that can improve their quality of life.

Online education is growing, but with it, some common problems are arising across the industry : teachers and evaluators do not trust to evaluate online.

How can organizations avoid online fraud? How can organizations verify that a user was actually the one who took the online exam or actually acquired the required skills in the online course?

Smowltech was born with the aim of helping organizations improve the quality assurance of their digital evaluations.

They make this company a reality, making a global impact and building the future of education.

We're a growing company with happy and motivated people, working on an impactful product in a fast-paced environment. Stay Agile

: Be able to quickly adapt or evolve in response to changing circumstances in a highly responsive way so that we deliver our service to meet and exceed customer expectations and in a timely manner.

Are you passionate about data and genuine stories? The Customer Success Specialist has primary responsibility for long-term success and retention of current customers. To accomplish this, the Customer Success Specialist will develop engaging relationships in order to optimize the customer experience and help them achieve successful outcomes with SMOWL.

Accompanying clients through the post-sales lifecycle and onboarding to ensure the full adoption of the product in collaboration with the support team.

Share clients feedback with key departments to constantly improve our product and services.

Conduct product training and demos to ensure users complete the established journey.

Work collaboratively with the marketing, sales, customer service and product to evolve the sales strategy when new features and products are introduced.

Maintaining the CRM up to date and running status reports.

Stay up to date with market and sector needs, adapting the product and service to changing expectations.

3+ years of experience working in customer service roles (education sector preferred)

~ English and french

~ Ability to relate genuinely to our customers needs and provide support using optimal problem-solving methodologies

~ Comfortable working hybrid across different time zones

~ Tries to understand the people and the data before making judgments and acting. Global career path for specialists and leadership

Tailored trainings and development opportunities

Social Impact driven :

enabling

access to quality education through online learning, which is linked to the Sustainable Development Goals (SDG)

and

• . Objective 1 : Strengthen the quality of online training

Indicator 1 : number of online training users who have validated a professional degree or certification thanks to Smowl

Objective 2 : Improve accessibility to higher education or corporate training

Indicator 1 : Number of users with disabilities who have been able to examine themselves remotely thanks to Smowl

Indicator 2 : Number of users in areas far from the training centers who have been able to examine themselves remotely thanks to Smowl

Indicator 3 : Number of users with time restrictions who have been able to examine themselves remotely thanks to Smowl

Indicator 4 : Number of users with financial restrictions who have been able to examine themselves remotely thanks to Smowl

Indicator 1 : C02 emissions avoided thanks to remote examinations