Service Delivery Manager - (Job Number : 00054596831)

Service Delivery Manager - (Job Number : 00054596831) Pay : Competitive

Location : Madrid Ii / Madrid

Employment type : Full-Time

Job Description Req# : 2053957

What makes Cognizant a unique place to work? The combination of rapid growth and an innovative national and international environment creates many opportunities for people like YOU — ambitious individuals who want to make a difference. Our delivery model, infused with a culture of high customer and employee satisfaction, fosters positive relationships and successful business outcomes.

Join us as a change-maker : www.cognizant.com / es / es

Position : Service Delivery Manager Location : Spain / MADRID

The Opportunity Are you a service manager who pushes yourself to the limit?

Why choose us? High-quality projects : Participate in demanding projects focused on digitalization or starting new initiatives from scratch.

Remote position within Spain : Work from anywhere in Spain with flexibility.

Learning opportunities : Access training platforms to develop your skills or learn new technologies.

Teamwork : Collaborate with talented teammates who support you.

International team : Improve your English communication skills by working with global teams.

Career growth : Progress vertically and horizontally into new responsibilities and technologies.

Additional benefits include :

Restaurant tickets for every working day

Permanent contract for growth

Flexible benefits for Gympass and nursery tickets

Referral program with rewards

Competitive salary and bonuses

What will make you successful in this position? Set up the AMS AD services structure at Iris

Define the Service Catalog for Service Requests

Ensure service delivery according to contractual SLAs

Organize and facilitate Service Review Meetings

Coordinate volume forecasting and charging agreements

Update Service Level Management documentation

Manage and measure SLAs, implement improvements

Negotiate service level exceptions

Manage estimations for application development

Plan and deliver the full application development cycle

Handle a CORE-FLEX team

Key Responsibilities Excellent communication and negotiation skills

Strong presentation skills

Team player with proactive attitude

Proven experience in service improvement programs

Knowledge of ITSM processes (Incident, Problem, Change, Configuration)

IT risk management and project management skills

Structured planning and analytical skills

Experience with Agile methodologies

Fluent Spanish and good English communication skills

Proficiency in MS PowerPoint and Excel

Experience with ServiceNow and ITIL processes

Insurance domain experience preferred

Apply if you want to thrive in a healthy, trendy environment.

About Cognizant Cognizant is a leading global professional services company transforming clients' business, operating, and technology models for the digital era. Headquartered in the U.S., listed on NASDAQ, and ranked 205 on the Fortune 500, we value diversity and are an equal opportunity employer.

Additional Information We provide reasonable accommodations for applicants with disabilities. For assistance, contact accessibility@talentify.io or 407-000-0000. All new hires must complete Form I-9 and provide proof of eligibility. We use an Automated Employment Decision Tool to score skills and responses, with details available at www.talentify.io / bias-audit-report. NYC applicants can request alternative processes or accommodations.

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