Service Account Engineer and Field Coordinator

Position Mission

The Service Account Engineer and Field Operation Coordinator is responsible for maintaining the relationship with customers and managing them for all the after-sales services.

The resource has the task to understand the needs of the customers and guide them towards the optimal solution, satisfying their needs and seals actions of improvement of our products / services.

The resource will support and coordinate the employees and sub-suppliers that will intervene on site (both local and from Italy) on the assigned projects.

The resource is responsible for creating value for customers in the form of services, advice, satisfaction and not only those.

Responsibilities

• Manage, together the project team, all the to the field activities, included the logistic issues.
• General Management Activities, continuous interaction with customer and company’s employees involved in the project.
• Coordinate and Support Engineering, Supply Chain, After Sales and other during the project
• On-field Customer Interface during project duration
• On Field Customer interface and company interface during project duration
• Management and control, trough the dedicated members of team coordinated, of spare parts, tools on field.
• Planning and Tracking of the necessary activities to perform under the contract
• Suggesting improvement in product and process, if any, at 360°
• Knowledge of Calibration & System Tuning
• Diagnosis, Investigation and Problem Solving
• Strong communication skills
• Customer centric approach aimed to customer satisfaction but also to company’s profit
• Customer Technical Advisory
• Team Performance management and team development
• Electrical / mechanical measurements capability
• Measurement and Elaboration Software activities
• OS installation and configuration
• Network configuration and diagnostic
• Software installation and configuration

Technical Skills, Qualifications and Professional Experience

Mermec is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. It is our policy to provide equal employment all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct