Senior Operations Analyst

Experteer Overview

Asegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.
In this role you will lead operational excellence across European subsidiaries, providing advanced analytics, governance, and cross-functional leadership. You will support the Head of Operations Europe in day-to-day matters and strategic initiatives, ensuring resilience and efficient core processes. You will strengthen third-party oversight, manage risk and continuity frameworks, and drive improvements for scalable operations. This position offers a meaningful opportunity to shape Europe-wide operations within a leading specialty insurer and a collaborative, DEI-focused culture.

Compensaciones / Beneficios
• Serve as the primary contact for cross-functional issues with third parties, IT, Risk & Compliance
• Coordinate problem-solving sessions such as incident reviews and process redesign meetings
• Lead structured vendor management, including contract reviews, SLA/KPI performance and improvement tracking
• Maintain escalation pathways to ensure timely issue resolution and stakeholder communication
• Maintain BCP and Operational Resilience frameworks with annual reviews and updates
• Conduct impact analyses to identify critical services and assess tolerances and time-critical activities
• Assess third-party resilience and ensure contractual obligations are evidenced
• Perform annual process reviews and drive continuous improvement
• Quantify operational efficiency via cycle times, volumes, accuracy, capacity, and cost drivers
• Build business cases for process change, emphasizing risk reduction and efficiency gains
• Evaluate automation or tooling opportunities to improve scalability and reduce manual work
• Collaborate with Head of Operations to develop the Corporate Service xcskxlj Centre in Madrid and coordinate with claims, finance, legal, Risk & Compliance
• Support MRRSI strategic and operational goals by delivering market-leading non-regulated services to European branches

Responsabilidades
• Strong understanding of insurance operations, ideally in commercial lines (underwriting, claims, bordereaux, finance)
• Experience in operational risk, governance frameworks, and regulatory requirements (IDD, DORA, Solvency II)
• Experience with process improvement methodologies; certifications are a plus

Requisitos principales
•