Customer Care Onboarding - Netherlands and Belgium Dutch & Flemish Speaker

Overview Our mission : Creating the freedom for SMEs to succeed in business and beyond, by delivering Europe’s leading finance workspace. We combine business-class tools (seamless invoicing, spend management, and pre-accounting) with 24 / 7 support, designed to help businesses breeze through all things finance.

Our journey : Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 600,000 customers. Thanks to our 1,600+ Qontoers, we also made the LinkedIn Top Companies French ranking.

Our values : Customer focus | Ownership | Teamwork | Mastery | Integrity

Our beliefs : At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 55% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.

The mission of the Customer care team at Qonto is to guide and to help our clients succeed. We are very proud of our 4.6 / 5 customer satisfaction and we always want to improve it. We see our Customer care team as a strong asset in our mission to create the finance solution that energizes SMEs and freelancers.

You will join Qonto's expansion into new European markets. You'll play a crucial role in establishing our presence in the Netherlands, ensuring seamless onboarding and exceptional support for our new customers. Working closely with Francesca, our Team Leader, you'll be at the forefront of Qonto's growth in this strategic market.

Responsibilities Be a Qonto Ambassador! You will delight our Dutch customers by providing sharp, quick technical support and guide them through the