Dutch speaking Customer Service & Technical Support Advisor

Overview

We are looking for a Dutch speaking Customer Service & Technical Support Advisor with English.

Purpose of the role : We would like to have experts to become ambassadors of our brands. We would like our experts to provide 360º support to all our brands in presales and aftersales scenarios, (including physical stores and e-commerce), basic technical support for troubleshooting and backoffice tasks.

Responsibilities

Provide 360º support to all our brands in presales and aftersales scenarios, including physical stores and e-commerce.

Provide basic technical support for troubleshooting.

Perform backoffice tasks as needed.

Qualifications

Requirements : Dutch language at C2 level; Advanced level of English; good listening and understanding capacity; empathy; customer focus; problem solving and technical learning; integrity and trust; conflict management.

Desirable experience : Digital (user level) / e-commerce user; cross-selling; up-selling; social media user; experience in in-store service to consumers on product categories (desirable).

Desirable Skills : Process Excellence; Collaboration; Communication; Emotional Intelligence; Open Mindedness; Critical Thinking; Solution Orientation; Entrepreneurship.

Offer

Benefits : 38.5h / week, rotating shifts from Monday to Friday, from 08 : 00 to 18 : 00.

Salary : 24,659.54 gross per year.

Referral Program : Bring a Friend and get a referral fee (up to €2,000 depending on language / project).

Individual career plans with potential to grow within the company; team is continuously expanding and new opportunities open often.

Excellent work environment and team building activities in a dynamic and international environment.

Diversity, Equity & Inclusion : TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

#J-18808-Ljbffr