Client Engagement Specialist

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Under general supervision, the Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive.

You will need to liaise with DJ internal teams to ensure the clients business needs are being met consistently to support the renewal. Ultimately the Client Engagement Specialist must develop and drive successful renewals ensuring a strong revenue base for Dow Jones.

Success will be measured based on the retention rates of the Client Engagement Specialists assigned accounts. You will report to the EMEA Retention Director.

You Will

Retention

• Own the retention strategy for assigned Strategic accounts in France by building and executing a renewal plan
• Provide a clear picture to management and collaborating team highlighting high risk renewal accounts within the region and strategy / ideas to turnaround
• Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal Tableau reports
• Oversee the renewal lifecycle;

from pricing and contracting alongside the Account Executive, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year

Customer Knowledge

Lead Generation

Preferred Skills

Our Benefits

Reasonable accommodation : Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO / Disabled / Vets. We strongly encourage applications from all qualified individuals, including women, people with disabilities, and those from underrepresented groups. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and / or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area : Dow Jones - Business Intelligence

Job Category : Sales

Union Status

Non-Union / A clear and likely internal candidate

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID : 47809

Seniority level

Employment type

Job function

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