Day Receptionist / Guest Manager

Anfitrión Marbella — Art Villas & Suites (19 rooms, 4 villas) | Marbella, Spain

Contract & Schedule

Employment : Full-time (approx. 40 hours per week)

Base Salary : €1,400 gross per month + extras

Schedule : Day shifts with rotating days off (Monday–Sunday); weekends and public holidays as rostered

Vacation : According to the applicable collective agreement

Incentives

Team bonus awarded for each 5★ OTA review and upsales

Additional performance bonus linked to revenue KPIs

About Anfitrión Marbella

Anfitrión Marbella is an intimate, art-infused boutique property of 19 rooms across four villas, offering serene design and bespoke concierge service. We’re looking for a Day Receptionist / Guest Manager who blends warm, intelligent service with operational precision.

Role Summary

You’ll be the daytime face of Anfitrión : welcoming guests, managing the front desk and reservations, orchestrating concierge experiences, and coordinating a flawless guest journey from pre-arrival to post-stay. You’ll keep systems tidy, numbers accurate, and communication crisp.

Key Responsibilities

Front Desk Excellence : Welcome guests, handle check-ins / outs, issue invoices, take payments, and keep folios clean and accurate.

Reservations & Pre-Arrival : Confirm bookings, collect guest details, manage changes / no-shows, and prepare allocations / preferences in the PMS.

Concierge & Guest Care : Arrange transfers, dining, experiences; share insider tips; support art-related enquiries and purchases.

Communication : Manage calls / emails / WhatsApp with quick, helpful responses; handle OTA messages and simple modification requests.

Systems & Reporting : Maintain PMS data (e.g., Cloudbeds / Opera / MEWS); log incidents; produce clear shift handovers.

Compliance & Privacy : Submit partes de viajeros when applicable; follow SOPs; protect guest data (GDPR).

Team Coordination : Align with Housekeeping and Maintenance for room readiness; flag and follow up on work orders.

Commercial Support : Execute rate / availability updates and stop-sells per revenue guidance; promote direct bookings and upsells.

What You’ll Bring (Must-Haves)

Experience : 1–2 years in Front Desk / Reservations / Concierge (boutique or upscale setting preferred).

Languages : Spanish & English fluency (C1+), spoken and written.

Tech : Confident with a PMS (Cloudbeds / MEWS / Opera or similar), MS Excel / Word , email / OTA portals, WhatsApp Business.

Service Mindset : Empathy, poise, and solution-oriented communication—even under pressure.

Accuracy : Strong billing, cash handling, and attention to detail.

Availability : Rotating schedules incl. weekends / holidays; right to work in Spain.

Nice-to-Haves

Additional languages : French, German, Arabic

Local knowledge of Marbella dining, culture, and activities.

Experience with channel managers (e.g., SiteMinder / Cloudbeds CM).

Art-curious, comfortable discussing artworks with guests.

First-aid basics; driver’s license.

How We Measure Success (KPIs)

Clean, error-free folios and on-time shift handovers.

Response times to guest / OTA messages within agreed SLAs.

Review mentions for excellent daytime service; 5★ contribution.

Conversion of direct enquiries and upsells (e.g., transfers, experiences).

Apply

Email your CV (PDF) to with subject : “Day Receptionist / Guest Manager – Anfitrión Marbella.”

Please include : (1) PMS experience, (2) languages, (3) earliest start date.

#J-18808-Ljbffr